Love at First Call: Prodigy’s Customer Obsession in Action
Valentine’s Day is just around the corner—a perfect time to celebrate love and appreciation. At Prodigy, we’re taking this moment to express our deep devotion to what we do: caring for patients and making your life easier. Your trust means everything to us, and we’re committed to delivering the kind of service that keeps the love alive—every call, every claim, every time.
Some PBMs play hard to get. Not Prodigy. We believe in answering every call, text, and email like it’s a love letter—within minutes, not hours or days. Our commitment to patient care is so strong, we put our service guarantees in writing—so you can hold us accountable. And while the average PBM’s Net Promoter Score (NPS) is heartbreakingly low, ours is 35 points higher than the industry average—but we’re not stopping there. We’re always striving to raise the bar even higher.
What are we solving for?
Nothing kills the mood faster than waiting—especially when it comes to critical medications. Patients shouldn’t be left in limbo and claims professionals shouldn’t have to chase down answers. Unfortunately, most PBMs leave clients feeling ghosted. At Prodigy, we take the opposite approach: immediate, accountable, and compassionate service that keeps everyone feeling valued.
How is Prodigy different?
We don’t play games. Every communication gets a response in minutes—because when patients are in pain, or claims need action, every second counts. And we back it up with performance guarantees.
Don’t just take our word for it—our clients are head over heels:
💖 “I needed my medication approved, and I expected the usual PBM delays. But Prodigy had it done in minutes. No hassle. Truly the best!” — Patient
💖 “I had an urgent claim, and Prodigy responded before I could even follow up. Prodigy is excellent at problem-solving, ensuring patients get their medications without delay. They don’t just promise great service—they deliver it.” — Claims Adjuster
💖 “Prodigy doesn’t make us chase them for answers. They’re always there, always responsive, always dependable.” — Claims Manager
💖 “Partnering with Prodigy helps us navigate the evolving challenges of pharmacy with ease. They provide our clients and claims teams with prompt, transparent, and reliable information.” — Executive
Love is about trust—and in the PBM world, trust is built on service —along with reliability, transparency, and accountability. Prodigy makes your life easier, your patients happier, and your claims process smoother. And unlike others, we don’t need sweet talk to prove it—our performance guarantees and industry-leading NPS speak for themselves.
This Valentine’s Day don’t settle for a PBM that ghosts you. Choose Prodigy—the only PBM that truly has a heart for service.
From All of Us at Prodigy
Happy Valentine’s Day ❤️